Frequently Asked Questions

If you have physiotherapy coverage on your insurance policy, your session may be claimable. Please verify with your insurance provider.

After your payment, a digital copy of the invoice or receipt will be provided. You’ll need it for your insurance claim.

Personal training services are not covered by insurance.

You do not need a doctor’s letter. However, if you were provided with a doctor’s referral, please bring it along with you to attend your first physiotherapy treatment.

Please wear loose comfortable clothing that is suitable for exercise and/or easily removed for examination purposes.

If you:

cancel the session with less than 48 hours notice, you will be charged a cancellation fee of $50.

cancel the appointment with more than 48 hours notice, you will not be charged.

To reschedule or cancel your appointment, please contact us directly to note the time and reason for cancellation and to allow the therapist to make an alternative appointment for you.

We offer 10 session personal training packages.

We do not offer physiotherapy nor physiotherapy-personal training mix packages.