Frequently Asked Questions

Can I utilise my insurance coverage for your services?user2020-11-06T17:22:46+08:00

Can I utilise my insurance coverage for your services?

If you have physiotherapy coverage on your insurance policy, your session may be claimable. Please verify with your insurance provider.

After your payment, a digital copy of the invoice or receipt will be provided. You’ll need it for your insurance claim.

Personal training services are not covered by insurance.

Do I need a doctor’s referral?user2020-11-06T17:22:34+08:00

Do I need a doctor’s referral?

You do not need a doctor’s letter. However, if you were provided with a doctor’s referral, please bring it along with you to attend your first physiotherapy treatment.

What do I wear for my sessions?user2020-11-06T17:23:11+08:00

What do I wear for my sessions?

Please wear loose comfortable clothing that is suitable for exercise and/or easily removed for examination purposes.

What happens if I miss a session?user2020-11-06T17:23:18+08:00

What happens if I miss a session?

If you:

cancel the session with less than 48 hours notice, you will be charged a cancellation fee of $50.

cancel the appointment with more than 48 hours notice, you will not be charged.

To reschedule or cancel your appointment, please contact us directly to note the time and reason for cancellation and to allow the therapist to make an alternative appointment for you.

Do you offer packages?user2020-11-06T17:25:56+08:00

Do you offer packages?

We offer 10 session personal training packages.

We do not offer physiotherapy nor physiotherapy-personal training mix packages.