Terms and Conditions
Consent to Treatment
Medical and therapeutic problems, procedures and treatments can be at times confusing for patients. Our Physiotherapists will not begin any form of objective assessment, or indeed treatment unless you have given your consent. This may be given verbally, or for some interventions such as injections, written consent will be required.
We make every effort to help you to fully understand our diagnosis, the recommended procedures and any treatment that may be involved. We welcome any queries on anything that you may be uncertain of, or if you simply require more information. We also require that you make us aware of any factors that could affect your treatment or diagnosis. If necessary, we can also send correspondence to your GP.
In order to properly assess you, your Physiotherapist may need to see the affected area. If you feel uncomfortable about the examination, you can bring someone with you or ask us to arrange a chaperone to be present during the examination. Please feel free to ask any questions that you may have at any time during your session, your Physiotherapist will be more than happy to explain things to you.
When you are required to pay the full cost of service rendered, we will take payment by Paynow or Stripe on the premises at the time of each appointment or beforehand. We can also provide you with a full receipt by email if you need to reclaim this charge from your insurer.
Any on-going service may be suspended or cancelled if our fees and expense are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs.
Reminder emails and/or text messages may be sent as a courtesy to all our clients, however the onus is on yourself to keep a record of all of your future appointments. To cancel or reschedule an appointment without incurring a charge, we require at least 24 hours notice. Appointments being cancelled or rescheduled within 24 hours of the appointment time will be liable to a late cancellation charge. The charge will be the full fee of the appointment being cancelled or rescheduled charged at our self-funding rates.
When further treatment or imaging is required we may refer you onto a third party, whereby we will send a referral letter, after which the responsibility is on you to arrange an appointment with them. Once under their care you will be bound by the terms and conditions of that third party and we undertake no liability with respect to that third party.
Packages are transferable and remain valid for a year from the date of purchase.
Money Back Guarantee
If you are not completely satisfied with our service rendered, you will be given a full refund provided:
1. Request is made within 30 days of first session
2. Request is made with less than five sessions rendered
3. Validity of reason for refund
4. Insurance claims have not been made for services rendered